SERVANT LEADERSHIP

Servant leadership (Servant leadership is different from service leadership) is a leadership style and approach based on values and humanity; with relationships based on the foundations of love, mutual respect between the leader and followers/subordinates, leader’s sacrifice for followers/subordinates; having love, mutual respect, and sacrifice will create many very positive things in an organization. Servant leadership is an interactive process of attributes, characteristics, qualities, behavior, attitudes, conduct, actions, and leadership and management skills intended to serve and sacrifice for followers/subordinates first, stakeholders, and the community. Servant culture creates one of the best values in an organization, community, and society; it positively influences the organizational climate, leadership style, and working style throughout the organization; it promotes high productivity and performance achievement, and much more. Followers/subordinates are considered internal customers, so it is important to prioritize serving them first.

BENEFITS OF SERVANT LEADERSHIP

Developing servant leadership increases the connection between people throughout the organization; especially increasing teamwork performance, and enhancing self-leadership, team leadership, and organizational leadership skills. Create an organizational climate and working environment with sacrifice, love, and respect; mutual love and a servant spirit permeate the entire organization. Increase personal, leadership, and organizational trust. Create alignments between processes, people, management, leadership, and organization to enhance effectiveness and sustainable development. Create a servant culture within the organization, serving customers, serving the community, serving stakeholders, and serving society. Increase the sense of responsibility of the entire organization, especially at the supervisory, management, and leadership levels. A good working environment attracts talent and skilled technicians and workers; reduces employee turnover rate; increases correlation within the organization with those outside the organization; increases organizational agility by increasing correlation and working spirit; stimulates innovation and creativity; develops more servant leaders; encourages the building of a learning organization; increase empathy, motivation, emotional intelligence, professional and business ethics, and commitment to change at all levels within the organization. Enhance skills in anticipation, communication, persuading subordinates, altruism, increasing emotions, organizational leadership, providing supportive leadership and shared leadership, increasing cohesion with community, promoting delegation, trustworthiness, humility, sacrifice for the interests of subordinates, etc.

DRN will select an appropriate servant leadership model/framework and use one or two servant leadership questionnaires (including a 360-degree organizational leadership assessment) to survey each component in the framework/model, reporting survey outcomes and interpreting scores for each item of each component of the framework/model; analyze and synthesize to create a consulting, training, and improvement plan for each item of each component of the framework/model with a low average score across the company, suggests and implements servant leadership solutions and uses appropriate servant leadership tools and management tools throughout the consulting and training process. Review and evaluate servant leadership development implementation.

Establish a servant leadership team to implement the servant leadership development project.